How to Receive Timely & Accurate Assistance

Modified on Mon, Jun 9 at 4:53 PM

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How to Receive Timely, Accurate Assistance Guide 


There are several ways you, and your business, may receive technical support. We would like to guide you toward timely, accurate assistance where we may work smarter, not harder, together.


ZorWare Business Hours: Monday – Friday* 6am-7pm central time  


Support Options


Help Desk Self-Help Ticket Portal 

ZorWare Knowledge Base Portal

Email 

  • Email address for general ZorWare (software/technical) support:
    • Support@ZorWare.com
    • In order to ensure assistance in a timely manner, please exclusively use this email address for support. No other email address will create a prioritized ticket automatically with ZorWare Support.
  • Email address for ZorWare QuickBooks Online support:
  • Email address for ZorWare central billing administration/invoicing support:
    • For questions regarding ZorWare/Tech Package or support
    • New QuickBooks Online account creation requests
    • QuickBooks Online upgrade/downgrade requests
    • QuickBooks Online add-on requests (such as payroll)
    • billing@zorware.com

Chat Ticket Creation

  • Direct Link: https://zorware.freshdesk.com/support/home


Voicemail Ticket Creation

  • Voicemail Number:
  • (254) 405-6757
  • Press 1 to create an automated ticket by leaving a detailed message regarding your business request
  • Press 2 to remain on the line, in our call queue, and a Help Desk Tech will connect with you as soon as possible. Hold times may be longer than desired and may result in a prompt to leave a detailed voice message to create an automated ticket after extended hold times. 


*The working hours of most ZorWare Help Desk & Team members is 8am – 5pm central time and ZorWare observes any/all holidays as determined by Neighborly Leadership/HR.

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