Twilio A2P Messaging Setup

Twilio A2P Messaging Setup

Log into your Twilio account:  Main account

Explore Products

Select “Trust Hub” from the search bar

Select “A2P Messaging” from the sidebar

Select “Register for A2P” to begin setup

Create a Starter Customer Profile -> Continue (we don’t need the larger package)

Profile name: MM of XXX (Enter your office title)

Contact information (owner)

• Phone number is the main office phone # (no dashes)
• Save and continue
• Business Address (MM of XXX)

Save and continue

• Review your Starter
• Check the “I declare that the information provided is accurate...” box
• Submit for Review

Register for US A2P 10DLC screen > Select Continue

Register Campaign Use Cases: Check “Create a new Messaging Service” box and select Continue

Create Messaging Service and Messaging Service Friendly Name:

• “Molly Communications” for example) then select “Notify my Users” in the dropdown then Save and Continue

Add Senders:

• Check the main office # and agree to add the number.
• Select “Add Phone Numbers to the Messaging Service”

Add Senders: If your main number is listed below hit “Continue”

Register Campaign Use Cases: Review your setup

Then Select “Register Campaign Use Case”

Confirm campaign Use Case Registration and Select “Confirm”

The final approval may take 24 hours. There may be a message in the top left saying “Registration has been submitted – please refresh this page for updated status.”

After a refresh, you can select “Use an existing Messaging Service”

You should see your Messaging Service Friendly Name (“Molly Communications” in this example) with a Status under US A2P 10DLS Status.

It will say complete when the review is completed.