Preauthorization of a Credit Card in CLEO

Preauthorization

Pre-authorize amount plus credit card fee if applicable. When you do the actual charge, you go back into where the pre authorization is and put the amount you’re charging. The amount may be less or more depending. Don’t do a separate charge and leave the pre authorization there because it will show as a double charge on the customers end.

1. Once you hit the pencil icon, it will open to the amount you want to charge, and it will also show you the pre-authorization amount.
2. Here you will put the actual amount you want to charge.

Below is what not to do if you currently have a Preauthorization:

1. If you hit the credit card again, it will show as a double charge.
2. There is no preauthorization in there so it will be a separate charge instead of replacing the pre-authorization amount.